As many of you already know, on May 31st an Air France flight went missing over the Atlantic Ocean. For several days, no one was even sure where the plane was or even if it had crashed. Unfortunately, last week it was confirmed that the Airbus A330 did go down in the ocean unfortunately killing…
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The approach of Hurricane Rita prompted a mass evacuation of the Houston area in September 2005. Part of the evacuation were elderly patients from a nursing home facility in Bellaire, Texas. The elderly patients were being transported in MCI Model EL3 bus. During the course of the long trip to Dallas, the vehicle got a…
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We seem to be bombarded with warnings to ‘Go Green.” What is that? Why do we need to go green? And why does it matter if our office is “green” or not? Over the past century, climate changes representing a change in long-term weather patterns have resulted in an increase in the greenhouse effect. The…
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Some say that customer service is a lost art. But to those who contend that customer service is gasping its dieing breath, I ask, could the lost art of customer feed back bring it back to life? This is what I wonder as I walk the aisles at Target following a chorus of “I want”…
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