LensCrafters recently settled a lawsuit filed by prescription eyeglass customers for $39 million. The plaintiffs alleged that the eyewear chain misled them about how well its Accufit technology could measure their eyes.
LensCrafters was accused of violating consumer protection laws for claiming that Accufit was five times more precise, down to 1/10th of a millimeter, than other measurement methods, and gave customers “clearer, crisper vision” to let them “see the world more clearly.” The plaintiffs alleged these claims were false because LensCrafters’ manufacturing process did not support its assertions. The plaintiffs claimed they paid more for their glasses and as a result were damaged when the glasses did not perform as promised.
LensCrafters is owned by EssilorLuxottica, which is headquartered in Paris, France, and operates 955 stores in 49 U.S. States, Washington, D.C., and Puerto Rico. The only state without a location is Wyoming. LensCrafters denied responsibility and said it settled to avoid the cost, inconvenience and distraction of litigation.
If you or someone you know has been damaged to the actions of another, please contact an attorney at Abraham, Watkins, Nichols, Agosto, Aziz & Stogner by calling 713-222-7211 or toll free at 1‑800-870-9584.