Patricia Price has sued John Peter Smith Hospital and Thyssenkrupp Elevators and claimed she was injured while riding in an elevator in September 2017. Ms. Price was in the hospital's main building when she entered the elevator on the fourth floor. While in the elevator, she was "violently jolted by the abrupt falling then stopping of the elevator." Ms. Price was taken to the hospital's emergency room and complained of injuries to her neck and back. The suit claims that the hospital had received prior complaints of the elevator malfunctioning prior to the incident involving Ms. Price.