An Update from Our Firm about COVID-19

Abraham, Watkins, Nichols, Sorrels, Agosto, Aziz & Stogner remains fully operational and committed to serving our clients and colleagues throughout the Coronavirus (COVID-19) crisis. As we follow the CDC guidelines and practice social distancing, we remain available for phone consultations and remote meetings with both current and prospective clients and colleagues. Please contact our office by email or by calling 713-222-7211 with any questions. We look forward to hearing from you.

Frequent Fliers Clear Hurdle in Suit Against United

Following the merger of Continental and United Airlines, many loyal customers were left high and dry as United cut benefits for frequent fliers. A federal judge recently denied United Airline's motion to dismiss allowing a lawsuit brought on behalf of many United customers to proceed. The lawsuit is expected to be certified as a class action barring any settlement agreements.

The lawsuit alleges that United breached its contract when it downgraded certain benefits associated with Million Mile status. Specifically, United revoked Million Milers' "Lifetime Premier Executive" status, which entitled them to favored treatment in bookings, seating priority and upgrades, and demoted them to lower-tier "Gold" status. Additionally, elite bonus miles were cut from 100 to 50 percent and annual confirmed regional upgrades were discontinued.

There is no question that the lost benefits were indeed promised, or that they were subsequently diminished. What is at issue is whether United had the right to break what appeared to be a promise of lifetime benefits once specified conditions had been satisfied.

As the judge stated regarding the case: "It is undeniable that plaintiff claims he has and continues to suffer an injury based upon his lost benefits. At this stage of the litigation, the court finds it plausible that defendants had a contract with Million Miler members which differed from the contract they had with other Mileage Plus members."

Frequent-flier programs help carriers attract repeat customers, but the airline industry has over the years tightened program guidelines. A separate case against Delta Airlines is expected to be heard by the US Supreme Court regarding whether the airlines had authority to revoke membership in its own frequent flier program.

If you or someone you know has been a victim of a breach of contract, contact the attorneys at Abraham, Watkins, Nichols, Sorrels, Agosto & Friend by calling 713-396-3964 or 1-800-594-4884.

1 Comment

Leave a comment
Comment Information
  • $50+ Million Personal Injury Fire and Explosion

    The firm successfully represented nearly 100 victims who suffered personal injuries and damages to property from a large fire and explosion resulting in a settlement of more than $50 million. The firm served as lead lawyers on the steering committee in this litigation.

  • $80 Million Personal Injury Large Plant Explosion

    The firm successfully represented 270 plaintiffs, taking a lead role in the plaintiffs’ steering committee, who suffered injuries in a large plant explosion resulting in a settlement of nearly $80 million.

  • $50+ Million Personal Injury Plant Fire and Explosion

    The firm successfully represented 45 personal injury victims in a plant fire and explosion, serving on the plaintiffs steering committee, concluding with a settlement of more than $50 million.

  • $22+ Million Personal Injury Work Site Accident

    The firm prevailed in a personal injury trial for a worksite injury client with the jury returning a verdict and resulting in a judgment of over $22 million for the firm’s client.

  • $12 Million Auto Accident 18-Wheeler Collision

    The firm successfully achieved a $12 million settlement for the family of a man who died in an 18 wheeler collision.

  • $30 Million Personal Injury Burn Victims

    The firm prevailed on behalf of three burn victims with settlements totaling nearly $30 million.

Our Record Of Success

When you are hurt and you choose a law firm to represent you in court or at the negotiation table, you need to carefully consider the firm's record.

Read More Success Stories

Let Us Help You Request a Free Consultation Today

Get Help Now

Bold labels are required.

Contact Information
disclaimer.

The use of the Internet or this form for communication with the firm or any individual member of the firm does not establish an attorney-client relationship. Confidential or time-sensitive information should not be sent through this form.

close

Privacy Policy

Back to top