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Continuing Customer Service

Some say that customer service is a lost art. But to those who contend that customer service is gasping its dieing breath, I ask, could the lost art of customer feed back bring it back to life? This is what I wonder as I walk the aisles at Target following a chorus of "I want" and "buy me" from my two children.

I have often considered making a customer comment or two opting instead to complain to my Mother or praising Hot wheels to my neighbor for having made the wheel that now houses my sons 72 matchbox cars here in the U.S. It was only once that I commented to a network about taking my favorite show "Life" off the air. "Life" made it back to prime time shortly thereafter. Could this one opinion have made some difference? My stepfather, who has spent career in marketing and public relations, thought maybe it did. I have now decided to start testing this theory.

So, I made my weekly trip to Kroger on Saturday to spend way too much money on produce and diapers. We checked out with the same checker as last weekend, Alberto. Last week, Alberto was so kind as to allow my daughter to buy our groceries with the quarter she had earned herding her brother into his car seat. Alberto took the quarter and smiled while my daughter proudly announced to other customers that she had purchased the family groceries. (I paid for the remainder). This week, Alberto allowed both children to scan their own stickers. Each trip to the grocery store ends with my son wailing about handing his stickers over to the cashier for scanning. Alberto had solved the problem. I could have simply left the store, instead I ventured off looking for a manager. The manager was quite happy and the employee answered with a smile and "Thank you" about my praising his excellent customer service.

Pride is something that never goes away and praising a job well done prompts that person to continue to take pride in their work. Encouragement from my boss goes a long way, but the thank you cards from my clients still sit on the bookshelf in my office. Since it means so much to me, I will make more of an effort to recognize those who take pride in their work.

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  • 2016-2017 Equal Access to Justice Champion

    The Equal Access to Justice Champions Program was started by the Houston Bar Association in 2006, to help ensure placement of Houston Volunteer Lawyers cases with pro bono volunteers. Originally, firms were tiered according to size, and firms within each tier committed to accept a certain number of pro bono cases from HVL each year for five years.

  • The National Trial Lawyers | Top 100 Trial Lawyers

    The National Trial Lawyers: Top 100 is an invitation-only organization composed of the premier trial lawyers from each state or region who meet stringent qualifications as civil plaintiff and/or criminal defense trial lawyers. Selection is based on a thorough multi-phase objective and uniformly applied process which includes peer nominations combined with third-party research.

  • Million Dollar Advocates Forum

    Established in 1993, the Million Dollar Advocates Forum (which includes the Multi-Million Dollar Advocates Forum) is one of the most prestigious groups of trial lawyers in the United States. Membership is limited to attorneys who have won million and multi-million dollar verdicts and settlements. There are over 4000 members throughout the country. Fewer than 1% of U.S. lawyers are members.

  • Recognized by Best Lawyers America | Abraham, Watkins, Nichols, Sorrels, Agosto & Aziz | 2017

    Recognition by Best Lawyers is based entirely on peer review. Their methodology is designed to capture, as accurately as possible, the consensus opinion of leading lawyers about the professional abilities of their colleagues within the same geographical area and legal practice area.

  • Lead Counsel Rated

    In order to earn the Lead Counsel Rating, an attorney must not only demonstrate significant legal experience, but must also receive multiple peer recommendations advocating his or her ability. This is a key component in the screening process.

  • Texas Super Lawyers | Texas Monthly

    Each year, Super Lawyers recognizes the top lawyers in Texas via a patented multiphase selection process involving peer nomination, independent research and peer evaluation. The Texas lawyers who receive the highest point totals during this selection process are further recognized in Texas Super Lawyers Top Lists.

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